Support Line: 0300 373 8500
The WMUK Support Line is a confidential service that provides nurse-led support and advice to anyone affected by Waldenstrom’s macroglobulinaemia. We’re here for you, no matter what.
Our blood cancer nurses can answer your questions, offer you practical advice, and provide emotional support. Whether you have specific questions or just need a listening ear, we’re here for you. The are lots of different reasons you might want to call the line. Here are some examples of reasons people call or email us:
I can’t tell you what it means to know there are people to talk to this about.
Yes, there is no cost calling the WM Support line within the UK. If you are calling outside of the UK, charges may apply. There is no charge for emailing us, no matter your location in the world.
Our experienced blood cancer nurses can offer up-to-date information and advice on diagnosis, treatment and management of Waldenstrom’s macroglobulinaemia. However they cannot replace the individual medical advice you are given by your healthcare team.
We are here to support you, and our nurses can provide emotional support to anyone who calls, including signposting to mental-health organisations and services for more in-depth and specialist support.
The WMUK Support Line is not an emergency helpline, and if you or someone you are with are in a medical or mental health emergency, you should call the emergency services.
The Line is there for anyone affected by Waldenstrom’s macroglobulinaemia – patients in any stage of the WM journey, family members, friends, carers, employers. If you have questions about WM or need a listening ear, then we’re here for you.
The WMUK Support Line is a confidential service and we will not share your details or the content of any conversation with third parties. The only exception to this is when doing so is needed in order to comply with the nurses’ code of professional conduct, or the law. Examples when it would be necessary for us to share your details is when anyone reports serious self-harm, a child is deemed at risk, or when someone expresses the intention of harming someone else. You can find the full Confidentiality Policy for the WMUK Support Line here [Link to doc].
We’re here for you, however long you need us to be there. The only limits on the Support Line are our opening hours. There is no limit on the length of the calls, or how many times you call or email us.
For immediate support or advice
Talk things through
A listening ear
In the hours Mon-Thurs 9am-5pm
If you aren’t looking to talk immediately
No need to wait for opening hours to send an email
Max 48 hour response from the team
Time to think between emails, and gather thoughts
Talking to you about WM made me feel less isolated knowing that I can get back to you.
A huge thank you to everyone who has donated towards the WMUK Support Line. Every penny ensures that we can continue to be there for people affected by WM when they need information or a listening ear. The Line is solely funded by voluntary donations, so if you would like to ensure it continues to exist, please consider donating what you can
We take your confidentiality and privacy seriously. For more information on how we store your data and keep the line confidential, please find our Confidentiality Policy and Support Line Information and Data Protection Policy.
